At TailTrail Supply, we want you to feel confident when shopping for your dog's everyday essentials. If something isn't right with your order, we're here to help.
Return Requests
If you would like to request a return, please contact our customer support team with your order number, the item you purchased, and the reason for your request.
Our team will review your request according to the applicable return policy and provide instructions on the next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly.
To help us review the issue, please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging, if available
We'll review the information and advise you on the available resolution.
Exchanges
Need a different size or product variation? Contact our support team to check whether an exchange is available for your order.
Exchange eligibility may depend on product availability, item condition, and the applicable store policy.
Refund Requests
Refund requests are reviewed based on the circumstances of the order and our applicable refund policy.
If a refund is approved, our team will provide information about the refund process and any applicable processing timelines.
Return Shipping
Return shipping arrangements and any associated costs will be explained when your return request is reviewed.
Please contact us before sending any items back, so we can provide the appropriate instructions.
Need Assistance?
We're happy to help with questions about returns, exchanges, or order concerns.
Visit our Contact Us page and include your order number when submitting an inquiry.
TailTrail Supply — Everyday essentials for happier adventures.