Shipping policy

Shipping & Delivery

At TailTrail Supply, we want your shopping experience to be simple and convenient, from choosing the right dog essentials to receiving your order.

Where We Ship

Available shipping destinations are determined by the delivery address entered during checkout. If your location is not supported, Shopify will notify you during the checkout process.

Shipping Rates

Shipping charges, when applicable, are calculated at checkout based on your delivery address, selected shipping method, and order details.

Order Processing

Orders are prepared for shipment after successful order confirmation. Processing times may vary depending on product availability and fulfillment arrangements.

Estimated Delivery Times

Delivery times vary by destination and shipping service. Where available, estimated delivery dates will be displayed during checkout or provided in your shipping confirmation.

Order Tracking

Once your order has shipped, tracking details will be provided when supported by the shipping carrier.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. If you notice an error, contact our support team as soon as possible. Address changes cannot be guaranteed once an order is being processed or has shipped.

Delayed or Missing Deliveries

Occasionally, deliveries may be affected by carrier delays, weather conditions, or other circumstances outside our control. If you experience an issue with your shipment, please contact us with your order number so we can help review the situation.