Refund policy
Return & Refund Policy
At TailTrail Supply, we want you and your dog to have a positive shopping experience. If there's an issue with your purchase, we're here to help.
Requesting a Return
If you wish to return an item, please contact us through our Contact Us page with your order number, product details, and reason for the return.
Our team will review your request and provide return instructions where applicable. Return eligibility depends on the reason for the request, the condition of the item, and applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after discovering the issue.
To help us resolve your concern, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging, where available
We will review the issue and arrange an appropriate remedy in accordance with applicable consumer protection laws.
Exchanges
If you ordered the wrong size or would prefer a different product variation, please contact us to inquire about exchange availability.
Exchanges for change-of-mind or sizing preferences are subject to product availability and the store's applicable exchange conditions. This does not limit your statutory rights regarding faulty or incorrectly supplied goods.
Refunds
When a refund is approved or required by applicable law, we will provide information about the refund method and processing arrangements.
Refund processing times may vary depending on the original payment method and payment provider.
Return Shipping
Please contact us before returning an item so we can provide the correct instructions.
Any applicable return shipping costs will depend on the reason for the return and the customer's rights under applicable law.
Contact Us
For questions about returns, exchanges, or refunds, please visit our Contact Us page.
TailTrail Supply — Everyday essentials for happier adventures.